Returns & Exchanges

At Ergon Bike, we are committed to your cycling comfort and performance. If your new gear isn't the perfect fit, you can return or exchange unused items within 30 days of purchase in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Package Your Gear

Place the unused Ergon products in their original retail packaging and secure them inside a sturdy shipping box to prevent damage during transit.

3

Attach the Label

Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your package.

4

Ship and Refund

Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing